Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Agent Report Templates
Agent by Agent Reports
Example Agent by Agent Report
Agent Real-Time Reports
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IPCC and/or
standard ACD
standard ACD
historical table
An overall summary of the not
ready status of selected agents
in a given time period.
ready status of selected agents
in a given time period.
IPCC and/or
standard ACD
standard ACD
historical table
Summary details of the not
ready status of selected
individual agent sessions in a
given time period.
ready status of selected
individual agent sessions in a
given time period.
Template Name
Applicable
Environment
Environment
Type
Description