Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
IPCC Call Type Report Templates
Example IPCC Call Type Report
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
Example IPCC Call Type Report
IPCC only
historical table
The running
(accumulative) totals of
answered and
abandoned calls for
selected call types
across half-hour
intervals. The intervals
are measured in minutes
and seconds.
(accumulative) totals of
answered and
abandoned calls for
selected call types
across half-hour
intervals. The intervals
are measured in minutes
and seconds.
IPCC only
historical table
The running
(accumulative) totals of
answered and
abandoned calls for
selected call types
across daily intervals.
The intervals are
measured in minutes
and seconds.
(accumulative) totals of
answered and
abandoned calls for
selected call types
across daily intervals.
The intervals are
measured in minutes
and seconds.
IPCC and/or
standard ACD
standard ACD
historical table
The total behavior of
calls to VRU applications
in half-hour intervals for
the selected time period.
calls to VRU applications
in half-hour intervals for
the selected time period.
IPCC and/or
standard ACD
standard ACD
historical table
The total behavior of
calls to VRU applications
in daily intervals for the
selected time period.
calls to VRU applications
in daily intervals for the
selected time period.
Template Name
Applicable
Environment
Type
Description