Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
IPCC Call Type Report Templates
caltyp31: Call Type Abandon/Answer Distribution by Half Hour Report
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
caltyp31: Call Type Abandon/Answer Distribution by Half Hour Report
Data:
Enterprise Name
The enterprise name for the call type.
Derived from: Call_Type.EnterpriseName
DateTime
The date and time for when the call type interval data was generated in MM/DD/YYYY
(month, day, year) and HH:MM:SS (hours, minutes, seconds) format. For every half
hour in the selected time period there is summary row for each selected call type.
(month, day, year) and HH:MM:SS (hours, minutes, seconds) format. For every half
hour in the selected time period there is summary row for each selected call type.
Derived from: Call_Type_Half_Hour.DateTime
Overview:
Subject
A table showing the number of answered and abandoned calls
across intervals for each call type for the selected time period. The
intervals are measured in minutes and seconds. The header time
format is MMM:SS
across intervals for each call type for the selected time period. The
intervals are measured in minutes and seconds. The header time
format is MMM:SS
This report shows the numbers for each interval separately. This
report is the same as the caltyp32 report except that caltype32
does not have half-hour summaries.
report is the same as the caltyp32 report except that caltype32
does not have half-hour summaries.
You can configure call type intervals at the call type level using the
ICM Configuration Manager's CallType tool or at the system level
using the Configuration Manager's System Information tool. A
default set of intervals is provided at the system level.
ICM Configuration Manager's CallType tool or at the system level
using the Configuration Manager's System Information tool. A
default set of intervals is provided at the system level.
Note: Reports can show up to ten intervals. You can configure up
to nine intervals with the tenth interval showing all the remaining
data. Intervals not configured appear as blank intervals in the
report. Blank intervals can only appear after configured ones.
to nine intervals with the tenth interval showing all the remaining
data. Intervals not configured appear as blank intervals in the
report. Blank intervals can only appear after configured ones.
You should configure call type intervals in relation to your service
levels. See Call Type Interval Reporting for more information.
levels. See Call Type Interval Reporting for more information.
No report headers will display if the report is run over a period of
time when no data is present. This happens because the report
interval headers depend on the data.
time when no data is present. This happens because the report
interval headers depend on the data.
Purpose
To get an overview in separate time intervals of the distribution of
answered and abandoned calls during the selected time period.
answered and abandoned calls during the selected time period.
Applicable
environment
environment
IPCC
Template type
Historical table
Default sort order
By call type enterprise name and then by date and time
Drilldowns available
No
Schema database
tables
tables
Call_Type
Call_Type_Half_Hour
Bucket_Interval
Call_Type_Half_Hour
Bucket_Interval