Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide

Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)

IPCC Agent Report Templates

agent26: Agent Consolidated Daily Report

Data:

Agent Name

The last and first name of the agent and the agent's ID (in parentheses) in the skill
group in which agent resides.

Derived from:

Person.LastName ", " Person.FirstName and

Agent_Skill_Group_Half_Hour.SkillTargetID

Overview:

Subject

A table of selected agents showing agent call statistics

and agent time allocations, gathered in day incre-

ments.
Note: Completed tasks are all the tasks which com-

pleted during the time shown (that is, on the row in

the report) and includes any tasks or calls that began

in a prior time frame but completed in the selected

time.
This is the same report as the Agent25 report except

that the data here is by day rather than by half-hour.
Fields applicable to a voice domain only are prefixed

with an asterisk (*). Such fields are not applicable for

e-mail or collaboration media.

Purpose

To show daily agent activity and performance for the selected
time period.

Note: This report includes columns from both the Agent22 and
the Agent24 reports for those supervisors that would prefer all
the information on one report and do not need the details
provided by the separate Call Summary and Performance
Summary reports.

Applicable
environment

IPCC

Template type

Historical table

Default sort order

By agent last name, first name, media routing domain, skill
group, and date

Drilldowns available

Schema database
tables

Agent
Person
Media_Routing_Domain
Agent_Skill_Group_Half_Hour
Skill_Group
Agent_Half_Hour