Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide

IPCC Agent Report Templates

agtper28: Agent Peripheral Real Time All Fields Report

  Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)

agtper28: Agent Peripheral Real Time All Fields Report

The enterprise name of the peripheral and its ID.

Derived from: Peripheral.EnterpriseName and Peripheral.PeripheralID

Agent Name (no label)

The last and first name of the agent and the agent's ID (in parentheses) in the skill 
group in which agent resides.

Derived from: Person.LastName + "," + Person.FirstName 

Subject

A table of all the agents on the selected peripherals listing all the 
available agent real-time report data. 

Fields applicable to a voice domain only are prefixed with an 
asterisk (*). Such fields are not applicable for e-mail or 
collaboration media.

Note: In the following descriptions, agent-dialed outbound calls or 
tasks are different from Outbound Option calls that are 
program-dialed outbound calls. Only fields specified as Outbound 
Option contain automated call data. In all other cases, outbound 
calls are agent-dialed ones.

Purpose

To show all the available agent-peripheral real-time data in the 
Agent_Real_Time database table so that you can select which data 
you want for a customized agent-peripheral real-time report.

Note: This report is designed to be saved and exported or copied 
to another format. For example, you can export the report to an 
Excel spreadsheet and modify the report to suit your needs. If that 
is not acceptable, you can also use a third-party tool to customize 
your report. 

Applicable 
environment

IPCC and/or standard ACD

Template type

Real-time table

Sort order

By peripheral, then by agent within peripheral, and then by date 
and time.

Drilldowns available

No

Schema database 
tables

Agent
Agent_Real_Time
Media_Routing_Domain
Peripheral
Person
Skill_Group
Controller_Time
Service