Cisco Cisco E-Mail Manager Unity Integration Option User Guide
If you follow these recommendations, the first call type (to which the call was initially mapped) will
gather statistics before the call is queued to the skill group. The script will then pass the call to the call
type set up specifically to collect information after the call is queued to the skill group.
gather statistics before the call is queued to the skill group. The script will then pass the call to the call
type set up specifically to collect information after the call is queued to the skill group.
See Also
Cisco IP Contact Center Installation and Configuration Guide Cisco IP Contact Center Media Routing
and Scripting Guide
and Scripting Guide
Cisco IP Contact Center Enterprise Edition Reporting Guide Release 6.0
87
Measuring Customer Experience
Configuration and Scripting Recommendations for Service Level Reporting