Cisco Cisco IP Contact Center Release 4.6.1 User Guide
An RCD record is written when a call completes routing according to the router. The Application
Gateway request is incremented when the router sends an Application Gateway request. This
problem might occur if the router has sent an Application Gateway request and has not yet received
a response. For these calls, the number of Application Gateway requests has been incremented,
but the RCD has not been written.
Gateway request is incremented when the router sends an Application Gateway request. This
problem might occur if the router has sent an Application Gateway request and has not yet received
a response. For these calls, the number of Application Gateway requests has been incremented,
but the RCD has not been written.
Action:
If you run the report at the end of the day, the two numbers should be very close, if the contact
center does not receive calls 24 hours a day.
center does not receive calls 24 hours a day.
Cisco IP Contact Center Enterprise Edition Reporting Guide Release 6.0
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Troubleshooting IPCC Enterprise Report Data
Troubleshooting Application Gateway Reporting