Cisco Cisco IPCC Web Option User Guide
Planning the IPCC Enterprise System to
Meet Reporting Needs
Meet Reporting Needs
The manner in which you configure and script your IPCC Enterprise system greatly affects the accuracy
and usefulness of your reporting metrics. This section discusses guidelines for configuring and scripting
IPCC Enterprise features and components to ensure that your reports display correct and relevant metrics
for your contact center implementation. Consider the guidelines in this section while planning your system
configuration and scripts. If your system is already installed, review the guidelines to correct any
configuration and scripting problems that might affect your reporting data.
and usefulness of your reporting metrics. This section discusses guidelines for configuring and scripting
IPCC Enterprise features and components to ensure that your reports display correct and relevant metrics
for your contact center implementation. Consider the guidelines in this section while planning your system
configuration and scripts. If your system is already installed, review the guidelines to correct any
configuration and scripting problems that might affect your reporting data.
For instructions on configuring the IPCC Enterprise system to meet these guidelines, refer to the Cisco
IP Contact Center Enterprise Edition Installation and Configuration Guide .
IP Contact Center Enterprise Edition Installation and Configuration Guide .
For instructions on creating scripts to meet these guidelines, refer to the Cisco ICM/IP Contact Center
Enterprise Edition Scripting and Media Routing Guide.
Enterprise Edition Scripting and Media Routing Guide.
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Cisco IP Contact Center Enterprise Edition Reporting Guide Release 6.0
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Planning the IPCC Enterprise System to Meet Reporting Needs
Obtaining Additional Publications and Information