Cisco Cisco IPCC Web Option User Guide
Information for Trunk Groups associated with VRU ports does not appear in trunk group reports (Not applicable to
System IPCC or ARI)
System IPCC or ARI)
Symptom:
Data relating to VRU ports does not appear in trunk group reports.
Message:
None
Cause:
This can occur if you have not enabled Service Control reporting and queue reporting for the
VRU peripheral.
VRU peripheral.
Action:
In the ICM Configuration Manager, open the VRU peripheral. Select the Service Control option
and the Queue reporting option.
and the Queue reporting option.
Troubleshooting Historical Data Server Data
Historical Data Server is losing the oldest data
Symptom:
Historical Data Server (HDS) data that is within the data retention time set for the HDS is being
purged from the database.
purged from the database.
Message:
None
Cause:
This could occur because the database has reached 80% capacity and is therefore performing
purge adjustment each night to reduce the size to 80%. Unlike scheduled purges, in which data
is purged nightly to remove all records older than the data retention time you specified, purge
adjustment removes the last record from each table in the database until 80% capacity is reached.
Purge adjustment continues to reduce the size of the database to 80% until the database size is
increased.
purge adjustment each night to reduce the size to 80%. Unlike scheduled purges, in which data
is purged nightly to remove all records older than the data retention time you specified, purge
adjustment removes the last record from each table in the database until 80% capacity is reached.
Purge adjustment continues to reduce the size of the database to 80% until the database size is
increased.
Action:
To correct this, increase the size of the database.
Reporting Guide for Cisco IPCC Enterprise & Hosted Editions 7.2(1)
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Chapter 8Troubleshooting Troubleshooting Report Data
Troubleshooting Historical Data Server Data