Cisco Cisco IPCC Web Option User Guide

This could be because your logger data retention and Historical Data Server backup schedule
are not in sync. You plan these two schedules together so that you retain data on the logger for
the period in which the HDS is not backed up. For example, if you are retaining data on the
logger for 2 weeks, you back up the HDS, at the minimum, once every two weeks. This way,
if the HDS fails, it can recover past data up to the last two weeks from a previous HDS back up
and data for the last two weeks from the logger. If you are backing up the HDS every two weeks
but storing data on the logger for only a week, you will be missing a week of historical data if
the HDS fails or the database has become corrupted.

Change the data retention on the logger or backup schedule for the HDS to avoid this issue

Troubleshooting Application Gateway Reporting

The number of Application Gateway requests in reports is larger than the number of Router Call Detail records

The number of Application Gateway requests shown in the WebView Application Gateway
Half Hour Status report is larger than the number of Router Call Detail (RCD) records in the
database.

None

This might occur if the router has sent an Application Gateway request and has not yet received
a response. An RCD record is written when a call completes routing according to the router.
The Application Gateway request is incremented when the router sends an Application Gateway
request. For these calls, the number of Application Gateway requests has been incremented, but
the RCD has not been written.

If you run the report at the end of the day, the two numbers be very close, if the contact center
does not receive calls 24 hours a day.

Reporting Guide for Cisco Unified Contact Center Enterprise & Hosted 7.5(1)