Cisco Cisco IPCC Web Option User Guide
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Planning for Custom Reporting
To determine whether you require custom templates to meet your reporting needs, decide what
data you need and review the data available through WebView IPCC reports. If the existing
reports do not meet your needs, you can modify existing report templates or create custom report
templates. If you want to include the same types of data provided by the WebView reports in
new or modified templates, the customization might not impact database or WebView
performance.
data you need and review the data available through WebView IPCC reports. If the existing
reports do not meet your needs, you can modify existing report templates or create custom report
templates. If you want to include the same types of data provided by the WebView reports in
new or modified templates, the customization might not impact database or WebView
performance.
However, if you require more detailed or application-specific data, the customization might be
more resource intensive and decrease the performance of the database or WebView. You
understand the performance impact of custom reports before running the reports using WebView.
more resource intensive and decrease the performance of the database or WebView. You
understand the performance impact of custom reports before running the reports using WebView.
Refer to the Template Design Guide Using InfoMaker for more information about creating
custom reports.
custom reports.
Reporting Guide for Cisco Unified Contact Center Enterprise & Hosted 7.5(1)
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Chapter 1: Planning the IPCC Enterprise System to Meet Reporting Needs
Planning for Custom Reporting