Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
Planning the IPCC Enterprise System to Meet
Reporting Needs
Reporting Needs
The manner in which you configure and script the Cisco IPCC Enterprise system greatly affects
the accuracy and usefulness of the reporting metrics. This section discusses guidelines for
configuring and scripting features and components to ensure that the reports display correct and
relevant metrics for the contact center implementation.
the accuracy and usefulness of the reporting metrics. This section discusses guidelines for
configuring and scripting features and components to ensure that the reports display correct and
relevant metrics for the contact center implementation.
Consider the guidelines in this section while planning the configuration and scripts for your
system. If your system is already installed, review the guidelines to correct any configuration
and scripting problems that might affect the reporting data.
system. If your system is already installed, review the guidelines to correct any configuration
and scripting problems that might affect the reporting data.
If you are using a Cisco IPCC Enterprise deployment other than System IPCC Enterprise, refer
to the IPCC Installation and Configuration Guide for Cisco IPCC Enterprise Edition for
instructions on configuring the system to meet these guidelines. If you are using a System IPCC
Enterprise deployment, refer to Cisco IPCC Enterprise Edition System IPCC Installation and
Configuration Guide.
to the IPCC Installation and Configuration Guide for Cisco IPCC Enterprise Edition for
instructions on configuring the system to meet these guidelines. If you are using a System IPCC
Enterprise deployment, refer to Cisco IPCC Enterprise Edition System IPCC Installation and
Configuration Guide.
For instructions on creating scripts to meet these guidelines, refer to the ICM Scripting and
Media Routing Guide for Cisco ICM/IPCC Enterprise & Hosted Editions .
Media Routing Guide for Cisco ICM/IPCC Enterprise & Hosted Editions .
This chapter contains the following topics:
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Reporting Guide for Cisco Unified Contact Center Enterprise & Hosted 7.5(1)
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Chapter 1