Cisco Cisco IP Contact Center Release 4.6.2 User Guide

The number of Historical Data Servers that you configure depends on how long the HDS
will take to backup and your reporting needs. If you are storing large amounts of data, backup
might take several hours. The HDS not be used to run historical reports while it is backing
up as this might decrease performance. If you want to run reports while the HDS is backing
up, you configure at least one additional HDS to use to run WebView reports.

See the Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1) Hardware and System
Software Specifications (Bill of Materials)  for guidelines on Reporting Users per HDS and
HDS capacity.

Planning which Report Templates to Use

Refer to the following sections of this guide to determine which report templates meet your
reporting needs:

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Planning for Custom Reporting

To determine whether you require custom templates to meet your reporting needs, decide what
data you need and review the data available through WebView IPCC reports. If the existing
reports do not meet your needs, you can modify existing report templates or create custom report
templates. If you want to include the same types of data provided by the WebView reports in
new or modified templates, the customization might not impact database or WebView
performance.

However, if you require more detailed or application-specific data, the customization might be
more resource intensive and decrease the performance of the database or WebView. You
understand the performance impact of custom reports before running the reports using WebView.

Refer to the Template Design Guide Using InfoMaker for more information about creating
custom reports.

Reporting Guide for Cisco IPCC Enterprise & Hosted Editions 7.0(0)