Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
Refer to the following documentation for WebView information:
•
WebView Installation and Administration Guide for Cisco ICM/IPCC Enterprise & Hosted
Editions
Editions
•
WebView Reporting Online Help
•
WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted
•
Template Design Guide Using InfoMaker for Cisco ICM/IPCC Enterprise & Hosted Editions
Conventions
This manual uses the following conventions:
Description
Convention
Boldface font is used to indicate commands,
such as user entries, keys, buttons, and folder
and submenu names. For example:
such as user entries, keys, buttons, and folder
and submenu names. For example:
boldface font
•
Choose Edit > Find.
•
Click Finish.
Italic font is used to indicate the following:
italic font
•
To introduce a new term. Example: A skill
group is a collection of agents who share
similar skills.
group is a collection of agents who share
similar skills.
•
For emphasis. Example: Do not use the
numerical naming convention.
numerical naming convention.
•
A syntax value that the user must replace.
Example: IF (condition, true-value,
false-value)
Example: IF (condition, true-value,
false-value)
•
A book title. Example: See the Cisco CRS
Installation Guide.
Installation Guide.
Reporting Guide for Cisco IPCC Enterprise & Hosted Editions 7.0(0)
Preface 3
Preface
Conventions