Cisco Cisco E-Mail Manager Unity Integration Option User Guide

C-7

Template Design Guide Using InfoMaker for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)

Appendix C Considerations and Tips for Working with Custom Reports

Errors Opening and Saving Templates

This section documents some errors you might see opening and saving templates.

<Template_name> is not in your current library list.

If you see this message, the template you are trying to open is not in your current
working library.

Step 1

Click OK to close the message.

Step 2

Select File > Select Libary to open the Select Library dialog box.

Step 3

Navigate to the folder for the template library you want to use.

Step 4

Highlight the

ppb050

.pbl file in that folder, and click OK.

Select Data Source dialog box appears

If the Data Source dialog box opens when you select a template, you do not have
an active connection to the Admin Workstation database.

Step 1

Click the Machine Data Source tab.

Step 2

Locate and highlight the Data Source Name for your AW connection.

Step 3

Click OK.

Step 4

Supply your Login ID and Password if prompted to do so.