Cisco Cisco IP Contact Center Release 4.6.2 User Guide

This document uses the following conventions:

Boldface type is used for menu, tab, field, and 
command names.

Click Next. 

Courier

 type is used for file names, directory 

paths, code, and user input.

Peripheral services templates are stored in the 

persvc

 subdirectory.

Italic type indicates one of the following:

A newly introduced term

An emphasized word or phrase

A generic syntax item that you must replace 
with a specific value

The title of a publication

A skill group is a collection of agents who 
share similar skills.

Do not use the numerical naming convention.

IF (condition, true-value, false-value)

For more information, see the Database 
Schema Handbook for Cisco ICM/IPCC 
Enterprise & Hosted Editions .

A right-angle bracket (>) indicates an item from a 
pull-down menu or a series of sequential 
commands in a tabular dialog box or Wizard.

Select File

 > Save.

An entry enclosed within brackets (< >) indicates 
a variable.

Save the file to the 

icm\<icm_instance_name>

 

directory.