Cisco Cisco IP Contact Center Release 4.6.2 User Guide
6-9
Template Design Guide Using InfoMaker for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)
Chapter 6 Maintaining Templates
How to Access New Templates in WebView
How to Access New Templates in WebView
The custom templates you create and save in InfoMaker are immediately available
to WebView and, following a refresh of the report cache, appear alongside the
standard report templates in the WebView interface.
to WebView and, following a refresh of the report cache, appear alongside the
standard report templates in the WebView interface.
To access a new template
•
Start Webview
•
Locate the report category and click Create a Report.
•
Scroll to the bottom of the Create a Report page and click Refresh the list of
templates.
templates.
•
Run the report.
How to Start WebView
Step 1
Open a browser window. In the Address bar, enter a URL comprised of the server
name and the ICM instance on that server whose templates you want to view. For
example: http://my_aw_server/instance1.
name and the ICM instance on that server whose templates you want to view. For
example: http://my_aw_server/instance1.
Step 2
Enter your WebView username and password.
Step 3
Click OK. The WebView main page opens.
Step 4
Click WebView Reporting. The Welcome to WebView Reporting page opens.
How to Locate the Report Category in WebView
The left panel of the WebView screen lists all the report categories. Some
categories have nested subcategories. For example, the Agent category has four
subcategories: Agent by Agent, Agent by Peripheral, Agent by Skill Group, and
Agent by Team.
categories have nested subcategories. For example, the Agent category has four
subcategories: Agent by Agent, Agent by Peripheral, Agent by Skill Group, and
Agent by Team.
Locate the category in the WebView interface that corresponds to the report
category library to which you saved the template.
category library to which you saved the template.
See
for a list of WebView categories and their associated
report libraries.