Cisco Cisco IP Contact Center Release 4.6.1 User Guide
Appendix A Creating Sample Report Templates
Sample Historical Template
A-10
Template Design Guide Using InfoMaker for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)
Specifications for the Sample Historical Template
Table A-2
Sample Historical Template Specifications
Component
Description
Reporting Element / Template
Library
Library
icm\<icm_instance_name>\aw\custom\persvc\ppb
050.pbl
Presentation Style
Tabular
Tables
•
Service
•
Service_Half_Hour
Table Columns
•
Service.EnterpriseName
•
Service_Half_Hour.DateTime
•
Service_Half_Hour.CallsOfferedToHalf
•
Service_Half_Hour.CallsAbandQToHalf
•
Service_Half_Hour.ServiceLevelToHalf
•
Service_Half_Hour.AvgDelayQToHalf
•
Service_Half_Hour.CallsHandledToHalf
•
Service_Half_Hour.HandleTimeToHalf
Retrieval Argument
Name:
services_list
Type:
Number array
Name:
start_date
Type:
DateTime
Name:
end_date
Type:
DateTime