Cisco Cisco IP Contact Center Release 4.6.1 User Guide

Appendix C Considerations and Tips for Working with Custom Reports

Errors Opening and Saving Templates

C-8

Template Design Guide Using InfoMaker for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)

Saved Custom Templates Do Not Appear in WebView

There are several reasons this may occur.

Have you Refreshed the List of Templates in WebView?

You may have added and saved the template correctly, but the WebView cache
may not have been refreshed to display it.

Step 1

Open the report category for the new template.

Step 2

Scroll to the bottom of the page.

Step 3

Click Refresh the list of templates.

This ability to refresh the cache without restarting IIS is new functionality in
WebView 7.0(0).

Does the Template Name have Multiple Underscores?

When a custom template name has more than two underscores, the name that
displays on the WebView report list is truncated to the second underscore.

That is, if you save three templates as:

olds_custom_templatename1

olds_custom_templatename2

olds_custom_templatename3

Then all three appear in WebView as:

olds_custom

To avoid this, append the prefix (

ipcc_

olds_

, or

both_

) and type the template

name without using underscores. (You can use hyphens.) Then add

_custom

the end. For example,

olds-templatename1_custom

olds-templatename2_custom

olds-templatename3_custom