Cisco Cisco IP Contact Center Release 4.6.1 User Guide
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Template Design Guide Using InfoMaker for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)
Chapter 1 Getting Started with InfoMaker
The InfoMaker Interface
How to access WebView Templates from InfoMaker
Once you have established an ODBC connection to the AW database and have
ensured network access to the shared
ensured network access to the shared
custom
subdirectory where the templates
are stored, you can open the standard (Cisco-provided) templates from the
InfoMaker Library interface.
InfoMaker Library interface.
To open WebView templates from InfoMaker
Step 1
Map a network drive to the shared
icm\<icm_instance_name>\aw\custom
directory on the WebView server where templates are stored.
Step 2
From the InfoMaker toolbar, select File > Select Library. This opens an
Explorer-type interface.
Explorer-type interface.
Step 3
Browse to the mapped drive where the
PPB050.PBL
files are stored and click OK.
Step 4
From the InfoMaker toolbar, click Library.