Cisco Cisco IP Contact Center Release 4.6.1 User Guide
Chapter 3 Creating New Custom Templates
Select the Presentation Style and Data Source
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Template Design Guide Using InfoMaker for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)
Select the Presentation Style and Data Source
After selecting the report category library, the next step is to specify the
presentation style and data source.
presentation style and data source.
Presentation style determines the format in which reports based on a template are
displayed in WebView. WebView supports two InfoMaker presentation styles:
displayed in WebView. WebView supports two InfoMaker presentation styles:
•
Tabular (text-based table format, with columns going across the page and
headers above each column)
headers above each column)
•
Graph (including pie charts, bar charts, line charts, and so on)
You might want to browse through the report descriptions in WebView to
locate and open examples of the various graph presentations.
locate and open examples of the various graph presentations.
Other presentation styles available in the InfoMaker new-template wizard are not
supported.
supported.
Data source determines how data are extracted from the database. WebView
supports SQL Select only. Other data source options offered in the InfoMaker
new-template wizard (such as Quick Select and Query) are not supported.
supports SQL Select only. Other data source options offered in the InfoMaker
new-template wizard (such as Quick Select and Query) are not supported.
Follow these steps to launch the New Template wizard and to select a
Presentation Style and Data Source:
Presentation Style and Data Source:
Step 1
On the InfoMaker toolbar, click New. The New dialog box opens.
Step 2
On the Object tab, select either Graph or Tabular as your presentation style.
These are the only presentation styles supported by WebView.
These are the only presentation styles supported by WebView.
If you select Graph, you will have the opportunity to specify the type of graph (pie
chart, bar graph, and so forth) after you create the SQL statement.
chart, bar graph, and so forth) after you create the SQL statement.
Step 3
Click OK. The Tabular (or Graph) Report Generator screen opens.
Step 4
Select SQL Select as your data source. SQL Select is the only data source
supported by WebView.
supported by WebView.
Step 5