Cisco Cisco IP Contact Center Release 4.6.1 User Guide

You might want to add a row that will summarize; for example, give a total or 
average of the values in some of the template’s data columns. 

In the Design window, click and drag the Summary bar to create room for a new 
blank row.

In the Header Box, click the header of the first column for which you want to 
create a summary.

From the Edit menu, choose Select > Select Below to highlight all column cells.

From the Insert menu, choose Control > followed by the desired summary type 
(that is, Average, Count, or Sum). A summary field for the column is added to 
the new row displaying the field’s syntax.

Simple calculations (such as summary row data) can be done in the Report Painter 
design mode. More complex computed columns (such as the Average Handle 
Time column) must be created in the SQL data source mode in order for the 
template to have threshold capabilities when launched in WebView.

Repeat steps 1-4 to add additional summary fields, as desired.

Some summary fields might require more complex calculations than can be 
described in this guide. Examples of more complex calculations can be found in 
some of the WebView standard templates.

To add a row label for the summary row:

On the InfoMaker toolbar, click Text.

In the Detail window, click in an open area in the summary row. A selected 
Text field appears.

On the General tab in the Properties window, navigate to the Text field and 
enter a label.