Cisco Cisco Unified Contact Center Enterprise 10.0(1) User Guide

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Template Design Guide Using InfoMaker for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)

Appendix A Creating Sample Report Templates

Sample Historical Template

The Table Layout screen now contains two tables.

Add columns from these two tables follows:

–

From the

Service

Table, locate and select

EnterpriseName

–

From the

Service_Half_Hour

table, locate and select these seven

columns:

DateTime

CallsOfferedToHalf

CallsHandledToHalf

CallsAbandQToHalf

ServiceLevelToHalf

AvgDelayQToHalf

HandleTimeToHalf

Note that the columns appear across the top of the tables.

Step 3

Specify the Retrieval Argument and Where clause as follows:

From the InfoMaker toolbar, select Design > Retrieval Arguments.

At the Specify Retrieval Arguments dialog box, enter these three retrieval
arguments:

– list_of_persvc

with Type

Number array.

Click Add.

– start_date

with Type

DateTime

. Click Add.

– end_date

with Type

DateTime