Cisco Cisco Unified Contact Center Enterprise 10.0(1) User Guide
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Template Design Guide Using InfoMaker for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)
Chapter 2 Introduction to Report Templates
Planning a Custom Report Template
What computed fields, if any, does the template include?
Your template can include computed columns that reflect calculations based on
the values of two more database columns.
the values of two more database columns.
Computed columns can be created at two points in the template creation process:
when you create the template SQL statement (in the Select Painter), or when you
design the template layout (in the Report Painter).
when you create the template SQL statement (in the Select Painter), or when you
design the template layout (in the Report Painter).
However, templates containing computed columns created in the Report Painter
will not support WebView’s threshold capabilities. You can, however, use the
computer columns feature in Report Painter for formatting purposes; for
example, to change the time format to
will not support WebView’s threshold capabilities. You can, however, use the
computer columns feature in Report Painter for formatting purposes; for
example, to change the time format to
hh:mm:ss
.
Are you familiar with the WebView?
Before creating your first report template, become familiar with the content and
structure of the standard templates that ship with WebView.
structure of the standard templates that ship with WebView.
To do this, open a Cisco template from InfoMaker to review the report layout
and the SQL. Be sure to make no changes.
and the SQL. Be sure to make no changes.
Are you familiar with the WebView template guidelines?
Follow these to ensure that your custom template has a format that displays well
in WebView. See
in WebView. See