Cisco Cisco IPCC Web Option User Guide
Preface
About This Guide
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Template Design Guide Using InfoMaker for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)
About This Guide
This section is an overview of the purpose of this guide.
Objective
This guide provides instructions for using InfoMaker
TM
from Sybase® to create
and modify custom templates used with WebView reporting. WebView is the
browser-based reporting tool of ICM/IPCC Enterprise contact-center software.
browser-based reporting tool of ICM/IPCC Enterprise contact-center software.
Note
WebView to also used to generate reports on Cisco e-Mail Manager activity. CEM
customers who employ InfoMaker to create custom templates for CEM reports
might find the information in this guide helpful.
customers who employ InfoMaker to create custom templates for CEM reports
might find the information in this guide helpful.
WebView supports a subset of InfoMaker features. The instructions in this guide
explain which InfoMaker features WebView supports, but this guide does not in
all cases include a full description of those features. Refer to your Sybase product
guides for details on InfoMaker functionality.
explain which InfoMaker features WebView supports, but this guide does not in
all cases include a full description of those features. Refer to your Sybase product
guides for details on InfoMaker functionality.
Audience
This guide is intended for individuals who create and maintain custom templates
used to render WebView reports for ICM/IPCC Enterprise and Hosted Editions.
This guide assumes that you have knowledge of:
used to render WebView reports for ICM/IPCC Enterprise and Hosted Editions.
This guide assumes that you have knowledge of:
•
ICM/IPCC Enterprise WebView and WebView reports
•
ICM/IPCC Enterprise database table structures
•
Relational databases and Structured Query Language (SQL).
Familiarity with Sybase InfoMaker is also useful.