Cisco Cisco IPCC Web Option User Guide
Appendix A Creating Sample Report Templates
Sample Real-Time Template
A-4
Template Design Guide Using InfoMaker for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)
How to Create a Sample Real-Time Template
Step 1
Select the Library and Presentation Style as follows:
a.
Launch InfoMaker. From the InfoMaker toolbar, select Library.
b.
Locate the
persvc
folder. Right-click the
ppb050.pbl
file, and select Set as
working library.
c.
From the InfoMaker toolbar, select File > New.
d.
From the New dialog box, click the Object tab. Then select Graph, and click
OK. This launches the Graph Report Generator screen.
OK. This launches the Graph Report Generator screen.
Step 2
Select the Data Source, Tables, and Columns as follows:
a.
At the Graph Report Generator screen, select SQL Select and click Next.
This opens the Select Tables dialog box on the Select Painter screen.
b.
Scroll down to locate and click the Service table. Continue to scroll down and
click the Service_Real_Time table. Click Open.
click the Service_Real_Time table. Click Open.