Cisco Cisco IPCC Web Option User Guide

WebView is the ICM/IPCC Enterprise browser-based reporting tool that presents 
call center data in real-time and historical reports. WebView is installed with more 
than 225 templates.

The templates that Cisco provides might be sufficient for your needs. If you prefer 
to create additional templates or to modify the templates that come with 
WebView, InfoMaker is the desktop reporting and data-maintenance tool from 
Sybase that you use to do so.

InfoMaker is an optional application and is not supplied by Cisco. If you choose 
to create custom templates, you must purchase InfoMaker separately from 
Sybase. At the time this guide was prepared, the release of InfoMaker that you 
need to use with WebView 7.0(0) was InfoMaker 10.x. 

For complete and updated information on current third-party software versions, 
refer to the Cisco Intelligent Contact Management Software Release 7.0(0) Bill 
of Materials (BOM). The ICM BOM is available at 

Release 7.0(0) of WebView for Cisco ICM/IPCC Enterprise & Hosted Editions 
requires InfoMaker 10.x and also requires that InfoMaker 10.x NOT be installed 
on the WebView server machine or on the distributor Admin Workstation.

Templates created with InfoMaker 8 will continue to work with InfoMaker 10.x 
and WebView 7.0(0). However, if you need to change existing custom templates 
created with InfoMaker 8, you must open them and modify them using 
InfoMaker 10.x.

Customers who upgrade can test their InfoMaker 8 templates to verify that they 
behave as expected before deploying them.

For information on upgrade considerations, refer to the WebView Installation and 
Administration Guide for Cisco ICM/IPCC Enterprise & Hosted Editions.