Cisco Cisco IPCC Web Option User Guide
Chapter 3 Creating New Custom Templates
Check the Database Connection
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Template Design Guide Using InfoMaker for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)
Check the Database Connection
Before you create a new template, be sure you have an ODBC connection to the
distributor AW database.
distributor AW database.
Both real-time and historical reports are run against the AW database.
To check the database connection
From the InfoMaker toolbar, click DB Prof (Database Profiles).
When there is a connection, the Profile Name for the database on the Cisco
distributor Admin Workstation appears with a checkmark superimposed on it.
distributor Admin Workstation appears with a checkmark superimposed on it.
If you see the database, but it has no green checkmark, right-click the database
profile name and select Connect.
profile name and select Connect.
Supply your login name and password, if prompted to do so.