Cisco Cisco IPCC Web Option User Guide
Chapter 5 Template Layout Guidelines
How to Design the Layout for a Tabular Template
5-20
Template Design Guide Using InfoMaker for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)
How to Enable a Tabular Template for Drill-Down
WebView’s drill-down feature allows users to launch a detailed sub-report from
within the current report window. The sub-report uses the same retrieval argument
values as the report from which it was launched.
within the current report window. The sub-report uses the same retrieval argument
values as the report from which it was launched.
Drill-down is supported for tabular templates only, and only for templates created
for these report categories:
for these report categories:
•
Enterprise Service
•
Enterprise Skill Group
•
Peripheral
•
Peripheral service
•
Peripheral skill group
To Enable Drill-down
Step 1
Click the column name.
Step 2
In the General tab in the Properties window, modify the column name to remove
the table, but do not change the column name.
the table, but do not change the column name.
For example, change the column specification
service_enterprisename
to
enterprisename
. It must be
enterprisename
. Do not change it.