Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
Appendix A Creating Sample Report Templates
Sample Historical Template
A-14
Template Design Guide Using InfoMaker for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)
How to Create a Sample Historical Template
Step 1
Select the Library and Presentation Style as follows:
a.
Launch InfoMaker. From the InfoMaker toolbar, select Library.
b.
Locate the
persvc
folder. Right-click the
ppb050.pbl
file, and select Set as
working library.
c.
From the InfoMaker toolbar, select File > New.
d.
From the New dialog box, click the Object tab. Then select Tabular, and
click OK. This launches the Tabular Report Generator screen.
click OK. This launches the Tabular Report Generator screen.
Step 2
Select the Data Source, Tables, and Columns as follows:
a.
At the Tabular Report Generator screen, select SQL Select and click Next.
This opens the Select Tables dialog box on the Select Painter screen.
b.
Scroll down to locate and click the
Service
table. Continue to scroll down
and click the
Service_Half_hour table
. Click Open.