Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
2-5
Template Design Guide Using InfoMaker for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)
Chapter 2 Introduction to Report Templates
About Complex Report Templates
About Complex Report Templates
This guide provides information for creating basic report templates. It does not
explain the use of complex SQL statements and advanced InfoMaker features. For
example, many enterprise templates use:
explain the use of complex SQL statements and advanced InfoMaker features. For
example, many enterprise templates use:
•
Long lists of computed fields defined within the SQL syntax
•
Rows joined across three or more database tables
•
Group By clauses, which must be defined within the SQL syntax, and cannot
be viewed through the InfoMaker graphical interface
be viewed through the InfoMaker graphical interface
If you need assistance to create complex report templates, ask your Cisco
representative about consulting services.
representative about consulting services.