Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
Chapter 6 Maintaining Templates
How to Delete a Template
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Template Design Guide Using InfoMaker for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)
How to Delete a Template
As necessary, you can delete custom template files. Once a template is deleted, it
is no longer available for use in WebView.
is no longer available for use in WebView.
Note
Do not delete a Cisco-provided standard template.
To delete a template:
Step 1
From the toolbar on the InfoMaker main window, click Library to open the
Library Painter.
Library Painter.
Step 2
Browse to the directory containing the template’s library file.
Step 3
Double-click the library file to display its contents.
Step 4
Right click on the template you want to delete.
Step 5
From the popup menu, select Delete.
Step 6
Refresh the report cache to make certain the template’s menu item is removed
from WebView (for instructions on refreshing the cache, see WebView online
help).
from WebView (for instructions on refreshing the cache, see WebView online
help).
Note
If WebView users have created and saved reports based on a subsequently deleted
custom template, these reports will continue to exist in WebView and will throw
errors when run. Therefore, after deleting a custom template, be certain to delete
any associated reports in WebView.
custom template, these reports will continue to exist in WebView and will throw
errors when run. Therefore, after deleting a custom template, be certain to delete
any associated reports in WebView.