Cisco Cisco E-Mail Manager Unity Integration Option User Guide

See 

 for an illustration of this report.

The name of the agent team.
Derived from: Agent_Team.EnterpriseName

The agent teams' primary supervisor. 
Derived from: Person.LastName + ', ' + Person.FirstName

The media routing domain into which the agent is logged for doing this type of task. 
This is the media routing domain associated with the Skill Group in which the agent 
worked when doing this task.
Each media routing domain has its own skill groups. If an agent is logged into more 
than one media routing domain, then that agent also belongs to more than one skill 
group.
Derived from: Media_Routing_Domain.EnterpriseName

Subject

A table of selected agent teams showing task detail data on 
abandoned, held, assistance, and conference tasks, organized in 
half-hour increments.
Fields applicable to a voice domain only are prefixed with an 
asterisk (*). Such fields are not applicable for e-mail or 
collaboration media.

Purpose

To show agent team half-hour performance for the selected time 
period.

Applicable environment IPCC and/or ICM

Template type

Historical table

Default sort order

By agent team, agent last name, agent first name, and media 
routing domain

Drilldowns available

No

Schema database tables Agent 

Agent_Half_Hour 

Agent_Skill_Group_Half_Hour 

Agent_Team 

Agent_Team_Member 

Person 

Media_Routing_Domain 

Skill_Group