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Cisco Cisco E-Mail Manager Unity Integration Option User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 3      Agent Report Templates
Agent By Team Reports
Incoming Hold Tasks Hold Time
The total hold time in HH:MM:SS (hours, minutes, seconds) for incoming tasks that 
were put on hold for the agent skill group during the interval.
Derived from: Agent_Skill_Group_Half_Hour.IncomingCallsOnHoldTimeToHalf
Incoming Hold Tasks Avg Hold Time
The average hold time in HH:MM:SS (hours, minutes, seconds) for incoming tasks that 
were put on hold for the agent skill group during the interval.
Derived from: Agent_Skill_Group_Half_Hour.IncomingCallsOnHoldTimeToHalf / 
 Agent_Skill_Group_Half_Hour.IncomingCallsOnHoldToHalf
Outgoing Hold Tasks Held Tasks
The number of outgoing tasks that were put on hold during the interval.
Derived from: Agent_Skill_Group_Half_Hour.OutgoingCallsOnHoldToHalf
Outgoing Hold Tasks Hold Time
The total hold time in HH:MM:SS (hours, minutes, seconds) for outgoing tasks that 
were put on hold for the agent skill group during the interval.
Derived from: Agent_Skill_Group_Half_Hour.OutgoingCallsOnHoldTimeToHalf
Outgoing Hold Tasks Avg Hold Time
The average hold time in HH:MM:SS (hours, minutes, seconds) for outgoing tasks that 
were put on hold for the agent skill group during the interval.
Derived from: Agent_Skill_Group_Half_Hour.OutgoingCallsOnHoldTimeToHalf / 
 Agent_Skill_Group_Half_Hour.OutgoingCallsOnHoldToHalf
Agent Team Media Summary
The agent team total for the media routing domain during the given interval.
Media Summary
The total for each field for each agent logged into the media routing domain during the 
given interval. 
Report Summary
The total for all fields for all agents in the report.