Cisco Cisco E-Mail Manager Unity Integration Option User Guide
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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 4 Peripheral and Peripheral Service Report Templates
IPCC Peripheral Service Reports
Total Aban Wait Time
The total amount of time spent on the calls included in the Tasks Aban column.
Derived from: Service_Half_Hour.DelayQAbandTimeToHalf
Note
When ICM is connected with IPCC through an IPCC Gateway PG, this value is
incremented by any condition on the child that causes the call to terminate while in
the queue.
incremented by any condition on the child that causes the call to terminate while in
the queue.
Service Level
The ICM/IPCC Enterprise service level in the half hour interval.
Derived from: Service_Half_Hour.ServiceLevelToHalf
Tasks Routed
The number of calls routed by the IPCC/ICM software to this IVR service in the half
hour interval. This does not equal the number of calls associated with the service that
left the IVR in this half hour.
hour interval. This does not equal the number of calls associated with the service that
left the IVR in this half hour.
Derived from: Service_Half_Hour.CallsRoutedToHalf
Service Summary
A summary for each service for the interval.
Report Summary
A summary for all services for the interval.