Cisco Cisco E-Mail Manager Unity Integration Option User Guide
7-4
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 7 Outbound Option (Blended Agent) Reports
Outbound Option Real-Time Reports
Outbound Option Real-Time Reports
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Outbound Option
(IPCC and/or ICM)
(IPCC and/or ICM)
real-time table
Data for contacts,
busy, voice,
answering machine,
and SITTone contacts
detected by the
dialer.
busy, voice,
answering machine,
and SITTone contacts
detected by the
dialer.
Outbound Option
(IPCC and/or ICM)
(IPCC and/or ICM)
historical table
Contacts, busy,
voice, answering
machine, and
SITTone contacts
detected by the
dialer during the
half-hour interval.
voice, answering
machine, and
SITTone contacts
detected by the
dialer during the
half-hour interval.
Outbound Option
(IPCC and/or ICM)
(IPCC and/or ICM)
historical table
Capacity and port
utilization of dialers
utilization of dialers
Outbound Option
(IPCC and/or ICM)
(IPCC and/or ICM)
real-time table
Dialer activity on a
port-by-port basis.
port-by-port basis.
Outbound Option
(IPCC and/or ICM)
(IPCC and/or ICM)
real-time table
All skill groups and
their associated
Blended Agent
status.
their associated
Blended Agent
status.
Outbound Option
(IPCC and/or ICM)
(IPCC and/or ICM)
historical table
Percentage of time
that Outbound
Option agents spent
in the signed on,
handle, talk, and
hold states.
that Outbound
Option agents spent
in the signed on,
handle, talk, and
hold states.