Cisco Cisco IP Contact Center Release 4.6.1 User Guide
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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 3 Agent Report Templates
Agent by Peripheral Reports
Media Summary
The totals of agent data for all skill groups in a media in which the agent was logged in
the half hour interval.
the half hour interval.
Agent Summary
The totals of agent data for an agent in the half hour interval.
Peripheral Summary
The totals of agent data for all agents in all media on the peripheral in the half hour
interval.
interval.
Report Summary
The totals of agent data for all agents in the report.
agtper22: Agent Peripheral Task Summary Daily Report
See
for an illustration of this report.
Data:
Peripheral
The enterprise name and ID number of the peripheral on which the agent is working.
Derived from: Peripheral.EnterpriseName and Peripheral.PeripheralID
Derived from: Peripheral.EnterpriseName and Peripheral.PeripheralID
Overview:
Subject
A table of all agents on the selected peripheral(s) showing each
agent's task activity, gathered in day increments.
Note: This report displays the same data as the Agtper21 report,
except the data here is broken down by day instead of by half hour.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
agent's task activity, gathered in day increments.
Note: This report displays the same data as the Agtper21 report,
except the data here is broken down by day instead of by half hour.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show the daily activity of all the agents connected to the
selected peripheral(s) for the selected time period.
selected peripheral(s) for the selected time period.
Applicable environment
IPCC and or ICM
Template type
Historical table
Sort order
By peripheral, then by media routing domain, agent's last name,
first name, and date and time
first name, and date and time
Drilldowns available
No
Schema database tables Agent
Agent_Skill_Group_Half_Hour
Person
Peripheral
Media_Routing_Domain
Skill_Group