Cisco Cisco IP Contact Center Release 4.6.1 User Guide
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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 3 Agent Report Templates
Agent By Team Reports
Media Summary
The totals of agent data for a media routing domain, in which the agent was logged
during the given interval
during the given interval
Agent Team Summary
The total agent data in the agent team.
Report Summary
The total agent data for all agent teams in the report.
agteam22: Agent Team Task Summary Daily Report
See
for an illustration of this report.
Overview:
Subject
A table summary of agent call/task data for all the agents within
the selected agent team(s), gathered in day increments.
the selected agent team(s), gathered in day increments.
Note
This report contains the same data as the Agteam21 report
except that here the data is gathered by day rather than
by half-hour.
except that here the data is gathered by day rather than
by half-hour.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show agent team daily activity (calls/tasks) for the selected
time period.
time period.
Applicable environment IPCC and or ICM
Template type
Historical table
Default sort order
By agent team, media routing domain, agent last name, agent
first name, and date and time
first name, and date and time
Drilldowns available
No
Schema database tables Agent
Agent_Skill_Group_Half_Hour
Agent_Half_Hour
Agent_Team
Agent_Team_Member
Person
Media_Routing_Domain
Skill_Group