Cisco Cisco IP Contact Center Release 4.6.1 User Guide
2-8
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 2 CallType Reports
IPCC Call Type Real-Time Reports
caltyp24: Call Type Real Time All Fields Report
Data:
Enterprise Name
The enterprise name for the call type and its ID number.
Derived from: Call_Type.EnterpriseName + Call_Type.CallTypeID
DateTime
The Central Controller date and time at the start of the interval when the row was
generated in MM/DD/YYYY (month, day, year) and HH:MM:SS (hours, minutes,
seconds) format.
generated in MM/DD/YYYY (month, day, year) and HH:MM:SS (hours, minutes,
seconds) format.
Derived from: Call_Type_Real_Time.DateTime
Note
For the following Avg Router Delay Q fields in an ICM Enterprise deployment with an
IPCC System PG, network queuing data is not available in the ‘child’ reports or in the
child agent/supervisor desktop. A call center manager who would normally only look
at the child reports will need to also look at the parent ICM reports for network
queuing data.
IPCC System PG, network queuing data is not available in the ‘child’ reports or in the
child agent/supervisor desktop. A call center manager who would normally only look
at the child reports will need to also look at the parent ICM reports for network
queuing data.
Avg Router Delay Q 30
The average number of seconds spent in the CallRouter queue for tasks of this type
that were removed from the queue during the current half-hour interval.
that were removed from the queue during the current half-hour interval.
Derived from: Call_Type_Real_Time.AvgRouterDelayQHalf
Overview:
Subject
A table of all the selected call types listing all the available call
type real-time report data.
type real-time report data.
Purpose
To show all the available call-type real-time data in the
Call_Type_Real_Time database table so that you can select which
data you want for a customized call-type real-time report.
Note: This report is designed to be saved and exported or copied
to another format. For example, you can export the report to an
Excel spreadsheet and modify the report to suit your needs. If
that is not acceptable, you can also use a third-party tool to
customize your report.
Call_Type_Real_Time database table so that you can select which
data you want for a customized call-type real-time report.
Note: This report is designed to be saved and exported or copied
to another format. For example, you can export the report to an
Excel spreadsheet and modify the report to suit your needs. If
that is not acceptable, you can also use a third-party tool to
customize your report.
Applicable environment
IPCC and/or ICM
Template type
Real-time table
Drilldowns available
No
Schema database table
Call_Type
Call_Type_Real_Time