Cisco Cisco IP Contact Center Release 4.6.1 User Guide
4-4
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 4 Peripheral and Peripheral Service Report Templates
About Peripheral Reports
periph06: VRU Peripheral Capacity Report
See
for an illustration of this report.
Data:
VRU Peripheral Name
The peripheral's enterprise name.
Derived from: Peripheral.EnterpriseName
Derived from: Peripheral.EnterpriseName
DateTime
The ICM Central Controller date and time at the start of the half-hour interval.
Derived from: Peripheral_Half_Hour.DateTime
Derived from: Peripheral_Half_Hour.DateTime
*Calls Offered
The total number of incoming ACD calls and internal ACD calls offered to the peripheral
during the half-hour interval.
Derived from: Peripheral_Half_Hour.CallsOfferedToHalf
during the half-hour interval.
Derived from: Peripheral_Half_Hour.CallsOfferedToHalf
*Average Calls in Progress
The average number of calls in progress during the selected half-hour intervals. In the
following calculation, TotalCallsInProgressSamples is the total of
PeripheralRealTime.CallsInProgress at all sample points during the half-hour period. For
example, if there are 3 samples, and the number of calls in progress at those points in
time are 20, 25 and 15, then TotalCallsInProgressSamples is 60. The
NumberOfSamples is the number of calls-in-progress sample periods.
Derived from: (Peripheral_Half_Hour.TotalCallsInProgressSamples/
Peripheral_Half_Hour.NumberOfSamples)
following calculation, TotalCallsInProgressSamples is the total of
PeripheralRealTime.CallsInProgress at all sample points during the half-hour period. For
example, if there are 3 samples, and the number of calls in progress at those points in
time are 20, 25 and 15, then TotalCallsInProgressSamples is 60. The
NumberOfSamples is the number of calls-in-progress sample periods.
Derived from: (Peripheral_Half_Hour.TotalCallsInProgressSamples/
Peripheral_Half_Hour.NumberOfSamples)
Overview:
Subject
A table showing statistics about the number of simultaneous
calls in progress over time on the selected VRUs (This is
applicable for VRU peripherals only).
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
calls in progress over time on the selected VRUs (This is
applicable for VRU peripherals only).
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show VRU performance and understand its capability.
Applicable
environment
environment
IPCC Enterprise and/or ICM. This report is not applicable in an
IPCC System PG deployment.
IPCC System PG deployment.
Template type
Historical table
Default sort order
By Peripheral
Drilldowns available
No
Schema database
tables
tables
Peripheral
Peripheral_Half_Hour