Cisco Cisco IP Contact Center Release 4.6.1 User Guide
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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 4 Peripheral and Peripheral Service Report Templates
IPCC Peripheral Service Reports
persvc27: Peripheral Service Real Time All Fields Report
Data:
Enterprise Name
The enterprise name of the peripheral service.
Derived from: Service.EnterpriseName
*Avg Delay Q Aban5
The average delay time of tasks associated with the service that were abandoned in the
service queue during the rolling five minute interval. This value is calculated as
follows:DelayQAbandTimeTo5/ CallsAbandQTo5.
service queue during the rolling five minute interval. This value is calculated as
follows:DelayQAbandTimeTo5/ CallsAbandQTo5.
Derived from: Service_Real_Time.AvgDelayQAbandTo5
Overview:
Subject
A table of all the selected peripheral services listing all the
available service real-time report data.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
available service real-time report data.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Note
In the following descriptions, agent-dialed outbound calls
or tasks are different from Outbound Option calls that are
program-dialed outbound calls. Only fields specified as
Outbound Option contain automated call data. In all other
cases, outbound calls are agent-dialed ones.
or tasks are different from Outbound Option calls that are
program-dialed outbound calls. Only fields specified as
Outbound Option contain automated call data. In all other
cases, outbound calls are agent-dialed ones.
Purpose
To show all the available peripheral-service real-time data in the
Service_Real_Time database table so that you can select which
data you want for a customized peripheral-service real-time
report.
Service_Real_Time database table so that you can select which
data you want for a customized peripheral-service real-time
report.
Note
This report is designed to be saved and exported or copied
to another format. For example, you can export the report
to an Excel spreadsheet and modify the report to suit your
needs. If that is not acceptable, you can also use a
third-party tool to customize your report.
to another format. For example, you can export the report
to an Excel spreadsheet and modify the report to suit your
needs. If that is not acceptable, you can also use a
third-party tool to customize your report.
Applicable
environment
environment
IPCC and/or ICM
Template type
Real-time table
Default sort order
By Service.EnterpriseName and then by Service.DateTime
Drilldowns available
Yes
Schema database
tables
tables
Service
Service_Real_Time