Cisco Cisco IP Contact Center Release 4.6.1 User Guide

The number of contacts in the half hour interval where the dialer canceled a ringing 
customer call.

Derived from: Campaign_Query_Rule_Half_Hour.CanceledDetectToHalf/ 
Campaign_Query_Rule_Half_Hour.ContactsAttemptedToHalf

The number of contacts in the half hour interval that detected a Special Information 
Tone (SIT).

Derived from: Campaign_Query_Rule_Half_Hour.SITToneDetectToHalf

The number of contacts in the half hour interval that did not detect a dial tone.

Derived from: Campaign_Query_Rule_Half_Hour.NoDialToneDetectToHalf

The number of contacts in the half hour interval that detected a fax machine.

Derived from: Campaign_Query_Rule_Half_Hour.FaxDetectToHalf

The number of contacts that encountered one of the following problems:

1. No Ringback from network when dial attempted

2. Network disconnected while alerting

3. Low Energy ("or dead air") call detected by the dialer.

Derived from: Campaign_Query_Rule_Half_Hour.NoRingBackDetectToHalf

See 

 for an illustration of these reports.

Subject

List of Consolidated Call and Agent Statistics per Campaign by 
Half Hour/Daily

Purpose

To show the half hour activity and performance of the selected 
campaigns and their skill group for the selected time period