Cisco Cisco IP Contact Center Release 4.6.1 User Guide
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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 7 Outbound Option (Blended Agent) Reports
Outbound Option Historical Reports
Dialer Statistics: Average Reservation Call
The average length of a reservation call in seconds.
Dialer_Half_Hour.ReservePortTime/ Dialer_Half_Hour.FutureUseInt1
imprul10: Import Rule Report
See
for an illustration of this report.
Data:
Import Name
The name of the import rule.
Derived from: Import_Rule.ImportRuleName
Start Date
The date and time the import rule is scheduled to start.
Derived from: Import_Rule_History.StartDateTime
Duration
The total time duration
Derived from: DateDiff(ss, Import_Rule_History.StartDateTime,
Import_Rule_History.EndDateTime)
Import_Rule_History.EndDateTime)
End Date
The date and time the import rule finished.
Derived from: Import_Rule_History.EndDateTime
Overview:
Subject
Outbound Option Import Rule:
The number of good, bad, and total records imported, by time
range, gathered in half-hour increments
range, gathered in half-hour increments
Purpose
To show the status of imported records for the selected time
period
period
Applicable environment
Outbound Option (IPCC and/or ICM)
Template type
Historical table
Default sort order
By the import rule name
Drilldowns available
No
Schema database table
Import_Rule
Import_Rule_History