Cisco Cisco IP Contact Center Release 4.6.1 User Guide
C H A P T E R
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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
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Translation Route Report Templates
About Translation Route Reports
Translation routes are used to transfer a call from one routing client to another and retain the
details about call tracking, call data and cradle to grave reporting. They form an intermediate
destination which is allocated when a script sends a call from a source routing client to a
destination. After the call reaches the destination, the translation route is available for reuse
as the route is not busy for the entire duration of the call.
details about call tracking, call data and cradle to grave reporting. They form an intermediate
destination which is allocated when a script sends a call from a source routing client to a
destination. After the call reaches the destination, the translation route is available for reuse
as the route is not busy for the entire duration of the call.
Translation routes use a 'pool' of DNIS's. These DNIS serve as the intermediate targets of the
calls on each possible destination. For any given translation route, one pool is used. The size
of this pool is set by using a formula defined in the ICM documentation. If the pool is too
large, ACD or VRU resources are wasted (These numbers are PSTN exposed). If the pool is too
small, few calls are lost as these calls cannot be sent when the entire pool is in use.
calls on each possible destination. For any given translation route, one pool is used. The size
of this pool is set by using a formula defined in the ICM documentation. If the pool is too
large, ACD or VRU resources are wasted (These numbers are PSTN exposed). If the pool is too
small, few calls are lost as these calls cannot be sent when the entire pool is in use.
The following WebView Translation Route report is available in an ICM/IPCC environment:
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