Cisco Cisco IP Contact Center Release 4.6.1 User Guide
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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 10 Sample Reports
Skill Group Reports
Entskg30
See
for field
descriptions of this report.
Figure 10-83
entskg30: IPCC Enterprise Skill Group Status Real Time
Entskg31
See
for
field descriptions of this report.
Figure 10-84
entskg31: IPCC Enterprise Skill Group Task Summary Half Hour