Cisco Cisco IP Contact Center Release 4.6.2 User Guide

Provides information to help you understand how reporting data is generated 

and how to interpret reporting data in an IPCC Enterprise Environment. This 

guide also explains the implications of configuration and scripting on reporting 

data, enabling you to plan and deploy your IPCC Enterprise system to meet your 

reporting needs. This guide does not contain information on reporting in a 

traditional ACD contact center environment.

Describes how to use Sybases’s InfoMaker to create custom report templates 

and provides instructions on how to launch these templates using WebView.

For additional information about Cisco Intelligent Contact Management (ICM) 

software and the IPCC enterprise solution, see the customer contact software 

section at the 

.

For additional information about Cisco Intelligent Contact Management (ICM) 

software, see the 

 listing ICM documentation.

For information on obtaining documentation, obtaining support, security guidelines, 

and also recommended aliases and general Cisco documents, see the monthly 

What's New in Cisco Product Documentation, which also lists all new and revised 

Cisco technical documentation, at:

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