Cisco Cisco IP Contact Center Release 4.6.2 User Guide

The number of tasks currently queued for the skill group at the CallRouter and at the 
local ACD queue. 

Derived from: Skill_Group_Real_Time.RouterCallsQNow + 
Skill_Group_Real_Time.CallsQueuedNow

Subject

A table of the selected enterprise skill group(s) listing all the 
available skill-group real-time report data. 
Fields applicable to a voice domain only are prefixed with an 
asterisk (*). Such fields are not applicable for e-mail or 
collaboration media.
This report displays the same data as the Perskg28 report 
except that this report is organized by enterprise skill group 
rather than by media.

In the following descriptions, agent-dialed outbound calls 
or tasks are different from Outbound Option calls that are 
program-dialed outbound calls. Only fields specified as 
Outbound Option contain automated call data. In all other 
cases, outbound calls are agent-dialed ones.

Purpose

To show all the available enterprise skill-group real-time data in 
the Skill_Group_Real_Time database table so that you can select 
which data you want for a customized enterprise skill-group 
real-time report.

This report is designed to be saved and exported or copied 
to another format. For example, you can export the report 
to an Excel spreadsheet and modify the report to suit your 
needs. If that is not acceptable, you can also use a 
third-party tool to customize your report. 

Applicable 
environment

IPCC and/or ICM

Template type

Real-time table

Default sort order

By enterprise skill group, then by skill group, and then by date 
and time.

Drilldowns available

Yes

Schema database 
tables

Skill_Group 

Enterprise_Skill_Group 

Skill_Group_Real_Time 

Enterprise_Skill_Group_Member