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Cisco Cisco IP Contact Center Release 4.6.2 User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 7      Outbound Option (Blended Agent) Reports
Outbound Option Real-Time Reports
camqry04: Query Rule Dialing Times Real Time Report
Data:
Campaign Name
The name of the campaign.
Derived from: Campaign.CampaignName
Query Rule Name
The name of the query rule.
Derived from: Query_Rule.QueryRuleName
Start Zone 1 Time
Campaign Start Zone 1 time measured in HH:MM:SS format. Campaign Start Zone 1 
time is the start time that a customer can be phoned at Zone1.
Zone 1 time and Zone 2 time cannot overlap.
Derived from: Campaign.HomeStartHours ':' Campaign.HomeStartMinutes
Query Rule Start Time
The time in HH:MM:SS format that the query rule starts. 
Query rule time is based on the ICM central controller’s time zone. Typically, the ICM 
Adm Workstation from which a query is run is in the ICM central controller’s time zone.
Derived from: Campaign_Query_Rule.StartHours “:” 
Campaign_Query_Rule.StartMinutes
End Zone 1 Time
Campaign End Zone 1 time measured in HH:MM:SS format. Campaign End Zone 1 time 
is the time beyond which a customer can no longer be phoned at Zone1.
Derived from: Campaign.WorkEndHours ':' Campaign.WorkEndMinutes
Overview: 
Subject
The currently configured Campaign Query Rules dialing times.
Purpose
To display the currently valid query rule dialing times 
Applicable environment
Outbound Option (IPCC and/or ICM)
Template type
Real-time table
Default sort order
By campaign name, and then by query rule name, query rule 
start time, query rule end time, campaign work start time, 
campaign work end time, campaign home start time, and 
campaign home end time
Drilldowns available
No
Schema database 
tables
Campaign 
Campaign_Query_Rule 
Query_Rule