Cisco Cisco IP Contact Center Release 4.6.2 User Guide
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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 7 Outbound Option (Blended Agent) Reports
Outbound Option Historical Reports
camqry12/13: Summary of Attempts per Campaign Half Hour
Report/Summary of Attempts per Campaign Daily Report
Report/Summary of Attempts per Campaign Daily Report
See
for an illustration of these reports.
Data:
Campaign Name
The name of the campaign.
Derived from: Campaign.CampaignName
Date Time
The date and time of the start half hour interval for the row's data in MM/DD/YYYY
(month, day, year) and HH:MM:SS (hour, minute, second) format.
(month, day, year) and HH:MM:SS (hour, minute, second) format.
Derived from: Campaign_Query_Rule_Half_Hour.DateTime
Key Statistics: Customer Answered
The number of the outbound calls (attempts) that reached a live voice.
Derived from: Campaign_Query_Rule_Half_Hour.VoiceDetectToHalf +
Campaign_Query_Rule_Half_Hour.WrongNumberCountToHalf +
Campaign_Query_Rule_Half_Hour.CustomerNotHomeCountToHalf +
Campaign_Query_Rule_Half_Hour.CustomerAbandonDetectToHalf +
Campaign_Query_Rule_Half_Hour.CallbackCountToHalf +
Campaign_Query_Rule_Half_Hour.PersonalCallbackCountToHalf +
Campaign_Query_Rule_Half_Hour.AbandonDetectToHalf +
Campaign_Query_Rule_Half_Hour.AbandonToIVRToHalf)
Campaign_Query_Rule_Half_Hour.WrongNumberCountToHalf +
Campaign_Query_Rule_Half_Hour.CustomerNotHomeCountToHalf +
Campaign_Query_Rule_Half_Hour.CustomerAbandonDetectToHalf +
Campaign_Query_Rule_Half_Hour.CallbackCountToHalf +
Campaign_Query_Rule_Half_Hour.PersonalCallbackCountToHalf +
Campaign_Query_Rule_Half_Hour.AbandonDetectToHalf +
Campaign_Query_Rule_Half_Hour.AbandonToIVRToHalf)
Key Statistics: Right Party Connect
The percentage of call attempts as indicated by agents using their desktop, when the
actual customer was contacted and handled.
actual customer was contacted and handled.
Derived from: Campaign_Query_Rule_Half_Hour.VoiceDetectToHalf
Overview:
Subject
Outbound Option Campaign: Summary of attempts per Campaign
Half Hour Custom Report
Half Hour Custom Report
Purpose
To show the status (summary and percentage) of each campaign
for the selected time period
for the selected time period
Applicable environment
Outbound Option (IPCC and/or ICM)
Template type
Historical table
Default sort order
By campaign name, and then by date and time
Drilldowns available
No
Schema database table
Campaign
Campaign_Query_Rule_Half_Hour
Summaries
Campaign Summary, Report Summary