Cisco Cisco IP Contact Center Release 4.6.2 User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)

Chapter 7 Outbound Option (Blended Agent) Reports

Outbound Option Historical Reports

3. No Ringback from network when dial attempted

4. Network disconnected while alerting

5. Low Energy ("or dead air") call detected by the dialer

6. Operator intercept (SIT Tone) was returned from network when dial attempted

Derived from: (Campaign_Query_Rule_Half_Hour.FaxDetectToHalf +
Campaign_Query_Rule_Half_Hour.NoDialToneDetectToHalf +
Campaign_Query_Rule_Half_Hour.NoRingBackDetectToHalf +
Campaign_Query_Rule_Half_Hour.SITToneDetectToHalf)/
Campaign_Query_Rule_Half_Hour.ContactsAttemptedToHalf

Did Not Dial: Agent Closed

The number of preview/callback calls that were rejected by the agent (these customers
will not be dialed).

Derived from: Campaign_Query_Rule_Half_Hour.AgentClosedDetectToHalf

Note

These calls were not counted as attempted.

Did Not Dial: Agent Rejected

The number of preview/callback calls in the half hour interval that were rejected by the
agent (These customers should be tried contacting again).

Derived from: Campaign_Query_Rule_Half_Hour.AgentRejectedDetectToHalf

Note

These calls were not counted as attempted.

Camqry18/19: Breakdown of Attempts (%) per Query Rule Within
Campaign Half Hour Report/Breakdown of Attempts (%) per Query Rule
Within Campaign Daily Report

See

camqry18, page 10-42

and

camqry19, page 10-43

for an illustration of these reports.

Overview:

Subject

Break Down of attempts per Query Rule Within Campaign Custom
Half Hour Report

Purpose

To show the breakdown of attempts (in percentage) of each
campaign for the selected time period

Applicable environment

Outbound Option (IPCC and/or ICM)

Template type

Historical table

Default sort order

By campaign name, and then by date and time

Drilldowns available

To Breakdown of attempts (%) per Query Rule Within Campaign
Half Hour/Daily Reports